Reload a card you already have

A reload adds money to a card that is already yours. Nothing about the card changes except the balance, so every service that has it on file keeps working.

Start a reload

There are three ways in:

• under Cards, choose Reload on the card;
• on the Overview, choose Reload this card;
• on the request page, switch to Reload a card and pick the card from the list.

What it costs

You pay the amount you add plus the 15% load charge. There is no issue fee on a reload. The page shows the balance the card will have afterwards, so you can see the result before paying.

Which cards can be reloaded

A card can take a reload when:

• it is active (not frozen and not closed);
• it is in your account;
• it has no other reload in progress;
• it has no refund request open.

If a card does not meet these rules, the request page tells you and offers a new card instead.

After you pay

The reload appears in Activity with its own status. A person checks the payment and adds the money to the card. A new card or a reload is usually ready 1–6 hours after the payment is confirmed. You get an email and an inbox notice when the balance has been added.

Time it before renewals

If a subscription renews on a fixed date, reload a day or two before it, not on the morning of the renewal. That leaves room for the payment check.