How can we help?

Start here

• What you can do here
• Create an account and confirm your email
• Set up two-step sign-in
• Request your first card

Cards and reloads

• Reload a card you already have
• When to reload and when to get a new card
• See the full number and CVV
• Active, frozen and closed cards
• Where your card works, and why it can be declined
• The name and billing address on a card

Paying for an order

• Pay through the hosted checkout
• Pay by manual transfer with a TXID
• Sending the exact amount on the right network
• If the amount or network was wrong

Order progress

• What each request status means
• How long requests take
• Resume or re-check an unpaid checkout

Fees and refunds

• Issue fee and load charge
• Smallest and largest amounts
• Which cards qualify for a refund
• Ask for a refund

Your account

• Backup codes and a lost phone
• Sign-in alerts and signed-in devices
• Open a ticket or reach us
• Change your email or close your account