Change your email or close your account

Changing your name

Update your full name in Settings → Profile and choose Save.

Changing your email address

For your safety, the email address cannot be changed from the settings page. Open a ticket under Sign-in and security from your current address, giving the new address. We confirm the account is yours before moving it.

Changing your password

In Settings → Password, type the current password and the new one twice. Make it unique to ReloadableVCC.

Closing your account

Open a ticket asking to close the account. Before you do:

• move any subscriptions or saved payments to another card;
• check the balance on each card. Balances are dealt with under the Refund Policy; a card that does not qualify can still be used until it is closed;
• download anything you want to keep, such as request references or payout transaction IDs.

Some records, such as payment history, are kept after closing for as long as accounting and anti-fraud rules require. The Privacy Policy has the details.