Open a ticket or reach us

Tickets

In the workspace, open Support and choose New ticket. Pick what it is about, write a short subject and describe the problem. Answers appear in the ticket and arrive by email too.

One topic per ticket keeps things quick. When the question is answered, choose This is solved to close it. You can always open a new one.

What to include

• For a request: the reference, such as RV-7K3Q9P2M, and the TXID or payment ID.
• For a card: the last four digits, the merchant, the date, time and amount of the charge.
• For a refund: the refund reference shown in Refunds.

Never send a full card number, a CVV, your password or an authenticator code. We will never ask for them.

Without an account

The contact page takes questions before you sign up, and works if you cannot sign in.

Telegram

If a Telegram link is shown on the site, you can use it for short questions. Anything about a payment or a card is best in a ticket, where the full history stays together.

Reply times

We answer tickets in the order they arrive. A clear subject and the details above usually mean the first reply solves it.